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Sophos AutoUpdate is giving me the error message: Could not contact primary server

I updated my OO to Maverick OS 10.9.2 and my Sophos Anti-Virus to vs 9.0.8 earlier this week. Today my Sophos AutoUpdate is giving me the error message: Could not contact primary server. What should I do to resolve this? Kristine

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0 WBKitty over 10 years ago

I am still using OS X 10.8.5 and Sophos 9.0.8 and I am getting an error message also.
Could not contact primary server.
URL Error: 5 April 2014 14:17
I tried restarting and it made no difference.
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0 ruckus over 10 years ago

I'm seeing this also - on two separate Macs. Therefore it seems to be a server problem and nothing broken on your computer.

This kind of problem normally resolves itself after a while.

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0 ruckus over 10 years ago

Sorry about the glitch.

This should be resolved now. If not, give it an hour to fully replicate across all global servers.

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0 WBKitty over 10 years ago

All fixed here! Thanks for the update.
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0 ecevans over 9 years ago

I know you posted these a year ago, but I'm having the same error message and Sophos won't connect in order to update. It's been like this for several days and I'm about to uninstall and get another antivirus, so if you can help that would be great.
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0 ecevans over 9 years ago

Oh, and I'm using a Macbook Air with OS X Yosemite 10.10.2.
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