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Sophos suddenly not running

Have never had any problems until now. Suddenly I start my iMac (10.7.5) and I get a msg that Sophos isn't running. The menu bar icon is greay with an X in it. I have reviewed all the preferences, see nothing that I changed. Says the on-access scanner is not running, everything is grayed out. If I run a scan it takes about a half a second. What could suddenly cause thi s and why can't I seem to fix it?

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0 withyoutoo over 9 years ago

I have EXACTLY the same problem. It just started today. I am running Mac OSX 10.9.5. I believe there was an update to Sophos right before this started. Can someone please let us know what is going on. Manual scans do not work. Nothing works. Thank you.
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0 withyoutoo over 9 years ago

UPDATE: After taking a look around I found this thread: http://openforum.sophos.com/t5/Sophos-Anti-Virus-for-Mac-Home/on-access-disabled/td-p/19953
It seemed a similar problem. I tried the simplest suggestion, which was to shut down and re-boot the computer. I did that and after a couple of tries to run a scan, it worked. All is well again.
I did not need to uninstall and reinstall Sophos, which is another suggestion on the thread.
I hope that this helps you as well.
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0 exbosn over 9 years ago

I have shut down/started my computer several times since this occurred. Obviously, a reboot is not the salvation here.
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0 exbosn over 9 years ago

UPDATE: The problem must have been something they screwed up in an update. I booted up this morning and noticed the menu bar icon now has the 'S' instead of an X' in it. Must have had an auto-download last night that at least partially fixed the problem. Still get a msg that the on-access scan doesn't work, but I can now run a full scan which is happening as I write this.
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0 Gaius_Baltar over 9 years ago

I encountered the same problem. I've rebooted 4 times. When I try to enable the on-access scanner in Preferences, I see only "Stopping..." in the field I click to enable it. It does not change. I had recently reinstalled Sophos.
Mac OS 10.10.1
Sophos Home Edition (Mac) 9.2.2
iMac late 2012, Core i5 processor
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