Here's a bug report and work-around for use with Turbo Tax Sophos Anti-Virus Home Edition version 9.2.4 Threat detection engine 3.58.1 Threat data 5.13 TurboTax Premier 2014 Application 2014.r17.006 Build Mar 24, 2015, 9:42:06 PM Symptoms: 1) Can’’’’t e-file Two different error messages: An SSL error has occurred and a secure connection to the server cannot be made. Due to unexpected Internet transmission problems beyond our control, your returns were NOT received by the Intuit Electronic Filing Center. You should re-file your returns now. 2) Can’’’’t check e-file status Disabling Sophos Anti-Virus did not solve the problem, uninstalling with the Sophos removal tool allows TurboTax to file and check filing status. --Larry :1020623

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Mac Home AV breaks TurboTax E-filing

Fahnoe over 9 years ago

Here's a bug report and work-around for use with Turbo Tax

Sophos Anti-Virus

Home Edition version 9.2.4

Threat detection engine 3.58.1

Threat data 5.13

TurboTax Premier 2014

Application 2014.r17.006

Build Mar 24, 2015, 9:42:06 PM

Symptoms:

1) Can’’’’t e-file

Two different error messages:

An SSL error has occurred and a secure connection to the server cannot be made.
Due to unexpected Internet transmission problems beyond our control, your returns were NOT received by the Intuit Electronic Filing Center. You should re-file your returns now.

2) Can’’’’t check e-file status

Disabling Sophos Anti-Virus did not solve the problem, uninstalling with the Sophos removal tool allows TurboTax to file and check filing status.

--Larry

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