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Sophos 9.5.2 is not running

i have the latest update el capitan and i have the latest sophos. when i restart my mac, the sophos logo is grey and appear the pop up "sophos is not running" for a few second but after the sophos logo become active and the pop up disappear... is normal? maybe because i have 4gb of ram? i have macbook pro mid 2011.

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0 SebasT over 8 years ago

the Sophos shield may be doing that after your reset because it's rebuilding the cache system
I've noticed the same thing as well in Sophos Home after an autoupdate; opening the console logs showed it had to rebuild the cache
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0 KEVINBETTS over 8 years ago

We have recently had this same issue on a number of Mac Pros all running Yosemite and Sophos 9.5.2. When starting up in the morning, multiple users see a message saying "Sophos Antivirus is not running" and there is only an OK button. Once you click on OK, and check Sophos, everything appears to be running correctly.

This is not a RAM issue. We have seen this message on production Macs which run both 16GB and 32GB of RAM.

The Sophos icon does not appear greyed out after the start up.

The Macs themselves have all updates except El Capitan installed.
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0 Bianson over 8 years ago

Could anyone here that is experiencing this issue please PM me? We'll need your install.log for further investigation internally.

Regards,

Bob
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0 Daniel Eichelsbacher over 8 years ago in reply to Bianson

Well we do have the same symptoms, but we use Sophos Anti-Virus Enterprise. However we have/had this problem on a 10.10 Macbook Air, so we cleaned Sophos off it and updated to 10.11 and reinstalled sophos again. It was working without any trouble for one or two days. But today after waking the computer from sleep the pop up came up again. Ugh...

How does the install.log might help?
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0 Bianson over 8 years ago in reply to Daniel Eichelsbacher

Hello Daniel,

Can you tell me what version of SAV you're running?

Thanks!

Bob
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0 Daniel Eichelsbacher over 8 years ago in reply to Bianson

Sorry, forgot to Mention it, it is the same Version: 9.5.2
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0 Bianson over 8 years ago in reply to Daniel Eichelsbacher

Thanks Daniel, our 9.5.3 release should fix this issue and it is rolling out now. By October 26th you should have it.

Regards,

Bob
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0 Daniel Eichelsbacher over 8 years ago in reply to Bianson

OK thanks. I will come back to you as soon as the update is pushed to the client.

Do we need to update the sophos ec in order to get 9.5.3. Or is the client also pushed out with the most recent version?
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0 micdim over 8 years ago in reply to Bianson

Any other updates with this wonderful software? Is this still available in the home edition or is it only the cloud version?

I have Sophos Anti-Virus Home Edition v 9.5.3.

Threat detection engine: 3.65.2

Threat data: 5.33

Thank you, and your time is very much appreciated!
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0 Bianson over 8 years ago in reply to micdim

micdim

9.5.4 coming this week!

Regards,

Bob
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