Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 20 replies
  • Subscribers 13 subscribers
  • Views 52570 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Sophos for Mac not finishing scan

KathyVanVelzen

I'm seeing many reports of Sophos just "hanging" in mid scan.  Mine was started days ago and will not finish.  Has there been any resolution to this issue? 

:1017897


This thread was automatically locked due to age.
  • 0

    I have seen instances where the scan has actually completed in the background but the progress bar has hung.  Is your progress bar moving at all.  Does the count of files remaining change?

    You can check the scan log to see if the scan has finished.

    :1017907
  • 0

    Mine does the same.

    Log reads: 12/06/2014 21:18:55.285 SophosWebD[69]: <SMENode: 0x7fc01a226a80> localNode csc:1ERROR! encountered an error while writing to outputstream| error:Error Domain=NSPOSIXErrorDomain Code=32 "The operation couldn’’’’t be completed. Broken pipe"


    Any ideas anyone?

    :1017915
  • 0

    You might be correct. The scan bar and counter are not moving but the log shows the scan to be complete.  Do you know what I can do with the scan bar.  I tried "stop scan" without a response. 

    :1017937
  • 0

    So is there a fix for this issue?

    My log does say that Sophos has completed and shows some issues.. but .. does not complete

    Scan completed at 2014-06-23 10:04:48 -0600.
        1560004 items scanned, 2 threats detected, 12 issues

    The client shows me that there is till 6900858 to scan. and the blue bar is still there but no activity for two days.

    :1018207
  • 0
    KathyVanVelzen wrote:

    I'm seeing many reports of Sophos just "hanging" in mid scan.  Mine was started days ago and will not finish.  Has there been any resolution to this issue? 

    I had the same screw up a handful of times under MacOSX.6.9 on an old MacBook Pro. I simply 'Force Quit' SAV.

    I had one completed scan under MacOSX.9.3 on a brandnew MacBook Air.

    Then suddenly, last Monday, SAV blocked all my browsers, including the Apple App Store, except Tor, from loading any webpage, under either MacOSX version on both MacBooks. Tweaking SAV's preferences solved the problem, but only temporarily because the bug showed up again the next day, twice, and the following day three times!

    I then uninstalled SAV as it had proven a royal PITA and I was sick and tired of the disruptions to my workflow.

    I'm now looking around for an alternative free anti virus scanner.

    FYI: I used the free application 'AppCleaner' to remove SAV and all its associated files – which turned out to be almost 1.800 separate, but interacting files, because there are reports (here, in this forum) about the app 'SAV Removal Tool' sneakily leaving some of those files behind on my Mac!

    :1018209
  • 0
    This is turning out to be more trouble than it's worth. Tried uninstalling and reinstalling. No change. If they won't deal with the issue, then it's time to move on.
  • 0
    Having the same problem on all three of my Apple computers (iMac, MacBook Air, MacBook Pro Retina) -- have used Sophos for a year or two. First time I'm experiencing this. Has anyone found a solution?? It starts and then stalls at some point. It tells me there are issues detected but no threats found. It has nothing quarantined. It won't stop the scan. The application will force quit but relaunches at the exact same spot. I've fought it for many days now. Has anyone found a solution?
  • 0
    Hello everyone,

    Do you think the scanner is stuck on a particular file? If so we'd really like to know which file. We have been investigating a problem reported when scanning a XAR archive file, but we are looking for more samples.

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

  • 0
    Bob, re your message of today. My scan seems to be stuck on 168070 Office 20..5.5 Update.pkg with 136,367 files remaining to be scanned. I am unable to stop the scan. Nothing in quarantine manager.
  • 0 in reply to IanBuckley
    Odd. You should be able to confirm this is a problematic file by scanning just that single file (Control-Click the file in the Finder, choose Scan with Sophos Anti-Virus). If it also does not complete, you have found the right file. If so, I'd very much like to get some additional info about this file (source, MD5 checksum, etc).

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

Unfiltered HTML