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Sophos for Mac not finishing scan

KathyVanVelzen

I'm seeing many reports of Sophos just "hanging" in mid scan.  Mine was started days ago and will not finish.  Has there been any resolution to this issue? 

:1017897


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  • 0
    Bob, re your message of today. My scan seems to be stuck on 168070 Office 20..5.5 Update.pkg with 136,367 files remaining to be scanned. I am unable to stop the scan. Nothing in quarantine manager.
  • 0 in reply to IanBuckley
    Odd. You should be able to confirm this is a problematic file by scanning just that single file (Control-Click the file in the Finder, choose Scan with Sophos Anti-Virus). If it also does not complete, you have found the right file. If so, I'd very much like to get some additional info about this file (source, MD5 checksum, etc).

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0 in reply to IanBuckley
    Odd. You should be able to confirm this is a problematic file by scanning just that single file (Control-Click the file in the Finder, choose Scan with Sophos Anti-Virus). If it also does not complete, you have found the right file. If so, I'd very much like to get some additional info about this file (source, MD5 checksum, etc).

    ---

    Bob Cook (bob.cook@sophos.com) Director, Software Development

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  • 0 in reply to bobcook
    I'm experiencing the same problem as KimberleyKaschke, though I've been able to stop the scan (and restart from the beginning) by restarting my computer.

    The file my scan got stuck on looks similar to IanBuckley's. I've scanned the individual file from the Finder as you suggested, and that scan also does not complete. It is a file named "16807Office 2011 14.5.5 Update.pkg" located in Trash/Recovered Files #2. From its name, I'd guess it is a Microsoft Office update that was downloaded by Microsoft AutoUpdate. It's MD5 is 02b37e2748a0429653c3ef00c0bdc7d7. My computer is a late 2012 Macbook Air running 10.10.5.
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