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I get Threat Detected Alert, Trojan Listed, Nothing to Clean Up, Threat Disappears (Troj/DocDI-BEE, Troj/DocDI-BJD)

JustinRosenthal

Hello, this keeps happening. I hope someone can tell me that this is either something

  • I need to pay attention to, or
  • it's nothing and it's fine, and
  • how do I keep it from happening again?

Here is what happens:

  1. Threat Detected Notification
  2. I Open QM
  3. QM Shows Threat on Left Side but no Locations
  4. Threat Disappears

See screenshot:



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    Hi Justin, 

    From the screenshot, I see that the threat detected has been removed and that is why you don't see the location or any details on this page. And about the repetitive notification, I think it is caused due to a program running in the background, Did you recently download an application online? Do you see this notification when you open any particular application? 

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • 0

    Hi Justin, 

    From the screenshot, I see that the threat detected has been removed and that is why you don't see the location or any details on this page. And about the repetitive notification, I think it is caused due to a program running in the background, Did you recently download an application online? Do you see this notification when you open any particular application? 

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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