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the meaning of..

dubb

Hi guys,

new user of Sophos..first time here,

HOME EDITION 9.2.7

what doies it means the answer found in the window,at the end of the first scan?

and ..see second attachment: what does it means..11 issues found?

there is no explanation .

thanks.

:1021460


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  • 0

    Hey Dubb,

    The "Issues detected" message is usually safe to ignore. Generally this means the scanner came across compressed, corrupt or encrypted files. The video below will give you an in depth explanation of what this means and how to view the files that were detected.

    :1021465
  • 0

    hi Serra,

    thanks for video and answer,

    just to be sure,being new of Sophos antivirus,

    how can i be sure that the Mac is protected..? i don't see any green color or other things on my screen.

    avast that i want delete...and at the moment it is impossible!! had a window...with written..the computer is protected..meaning..tha antivirus is working.

    thanks again.

    :1021477
  • 0

    It's much simpler than that, AV makers go nuts with visual reinforcements, with Sophos, if the S icon in the top bar is greyed it's not protecting, if it's black it's protecting.

    :1021487
  • 0

    Hi Dubb,

    Yes, what Specimen said. :cathappy:

    :1021497
  • 0 in reply to serra
    Hello serra,

    I got the same message. I don't see the link to the video...
  • 0
    From the screen you reference, if you expand "Custom scans", at the bottom there is a settings icon (looks like a cog). From there you can click on "View Scan Log". That will take you to the log file of the scan which should reveal more information about the scan.
    Regards,
    Jak
  • 0 in reply to AnneSeattle

    Hi Anne,

    Unfortunately the videos are temporarily unavailable, but should be back online shortly.

    In the mean time, I'll just let you know that you can generally ignore the "issues detected" message. What it indicates is that SAV encountered a file that it could not scan - generally this is due to corruption or the file being encrypted.

    If you  follow the instructions on jak's post above, you can see exactly which files were skipped. If it's just a couple, it's probably nothing to worry about.

  • 0

    The video is available on our support YouTube channel...

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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