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Can't delete File

mwilson5

Hi

New to this forum and trying to delete a malware file that the scan couldn't remove and it has to be manually deleted.  The file and path is 

/Volumes/BOOTCAMP/Users/Mike Fran/Downloads/SoftonicDownloader_for_webroot-internet-security-essentials.exe

I can see the file using Finder, but I CAN'T see it using Terminal and therefore can't delete is thru Terminal.

Please advise how one can remove this maiware file.

Using Mac Version 10.10.2

Thanks

Mike

:1020634


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  • 0

    Hi

    I did review article 118117 several times.  The process did identify that I have malware noted but it couldn't remove the threat and manual cleanup was required.

    How does one manually cleanup this file as I can't delete it thru Finder.

    Thanks

    Mike

    :1020638
  • 0
    mwilson5 wrote:

    The file and path is 

    /Volumes/BOOTCAMP/Users/Mike Fran/Downloads/SoftonicDownloader_for_webroot-internet-security-essentials.exe

    From the path I can tell you have a Windows partition on the Mac and dual-boot Mac OS X and Windows.  Correct?  I think this is one of those occasions where Sophos is able to read the file structure and report a threat but cannot get full access to remove it.

    Cleanup will be a problem as you're attempting to go from the booted Mac environment across into the Window OS.  Through not booted the Windows partition will be a complex structure and hence difficult to delete from.  The file is a Windows binary (.exe) so cannot harm your Mac - that's important to note.

    My advice would be to reboot the Mac into the Windows OS and delete the file from the user's Downloads folder shown in the path.

    :1020644

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  • 0

    HI

    YES, our Mac has a partition with both Mac OS X and Windows.  Took your suggestion to delete the file from the Windows side and it worked perfectly.  Then ran another Sophos scan on the Mac side and the nasty is now gone.

    Thanks for your HELP!  

    :1020647
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