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Threats issue

sue

  Mac Yosemite version 10.10.2.

Every morning for over  2 weeks - when I turn my  Mac on , I receive a message that Sophos home edition has found 2 threats.

 When I open Quarantine Manager the 2 threats  shown immediately disappear.  These threats sometimes disappear  when I open the quarantine manager or when I navigate to clean up.  When I mean disappears - all I have done is  move my cursor to clean up threat, not actually clean up the threats

1.  The things I have done hoping to rectify the situation was to uninstall Sophos and re-install the program.

2.  Run Sophos to Scan the Mac.  I usually start the scan at 9 am , but by the time I swtich off my computer at about 11 pm the scanning has found no threats ( thought under this its says issues detected - does not say what).  At the 11 pm time I switch off my compter  the items remaining to scan is about 7,160.600.  

When I restart my computer in the morning unfortunately the scans once more start from the very beginning and not from the 7,160.600.

Be grateful for some helpful suggestions.

:1020525


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  • 0

    As the scan is taking a long time to run I'd recommend disconnecting any hard drives and pen drives that may increase the number of files.  If you have a Time Machine backup volume I'd recommend disconnecting that or excluding it from the scan you are running.  Once done re-scan the computer,

    Then it would be worth looking at the logs and seeing what is detected and where.  For an explanation of the logs watch this video...

    :1020725

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • 0

    Thanks for your reponse.

    I am please to respond  that this issue I had has mysteriously disappeared ie. I have not received any indication fromn Sophos when I switch on my computer that there is any threat issues.

    I  have a question though.  How do I get Sophos to scan certain areas I want to be scanned for threats?

      I have so many applications/files  on my computer that it just takes to long  for all the files to be scanned, thus by the end of the day when I swtich off my computer only  a certain amount of the applications/files  have been   scanned thus leaving a  large preportion to be scanned is left out.

     - Sophos starts the scanning from the very beginning  again and not where it has left off  from the day before  on manually  re-starting Sophos to complete the scanning.

    Hopefully this makes sense.

    Thank you

    :1020734
  • 0

    That makes sense - a lot of people choose to do that because of the size of modern hard drives and the need to only scan certain folders or exclude some volumes.

    You can create a custom scan and select only the folders you prefer to scan (1m 30secs in the video below) but the whole video is worth a watch as a tour round the different options.

    https://www.youtube.com/watch?v=j3SUJFozC2Q&list=PL_b4O8ZwWOqsJbP55d6EF0lBV9NDMaLfE&index=4

    Check out the other videos on the playlist for more information on the application.

    :1020738

     - - - - - - - - - - - -

    Communities Moderator, SOPHOS
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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