Free Tools

Discussions Unable to login to https://my.sophos.com/en-us/login/ on any browser

Free Tools requires membership for participation - click to join

Thread Info

State Suggested Answer
Locked Locked
Replies 2 replies
Answers 1 answer
Subscribers 8 subscribers
Views 2351 views
Users 0 members are here

Options

Suggested

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unable to login to https://my.sophos.com/en-us/login/ on any browser

Mohamed Abbas over 3 years ago

whenever i'm logging into the sophos home account it gives me same error on any platform or device.

Error saying

An unexpected error has occurred.

https://we.tl/t-6B6rHNrwtd

anyone facing the same issue?

Regards

Abbas

This thread was automatically locked due to age.

0 intrusus over 3 years ago

Hi Abbas,

moved the topic from Intercept X to Free Tools, as Sophos Home is Sophos enduser protection solution.
As you're not able to contact Sophos Home Support (because obviously you are not able to login into the Dashboard), I think maybe Shweta or the other Sophos Staff in the Community may help out here.

Please wait a bit until they're replying, as Sophos Staff is providing Community support next to their actual work.

Thanks

Intrusus
Sophos Certified Engineer | Sophos Certified Technician

_{private lab:
XG firewall with SFOS 20.X running on Proxmox}
_{If a post solves your question use the 'Verify Answer' link}
Cancel
Vote Up 0 Vote Down

Cancel
0 Shweta over 3 years ago

Hi Mohamed Abbas

I would suggest you reach out to our dedicated Sophos Home Support team support.home.sophos.com/.../115005585566-Contact-Sophos-Home-Support, you can also reach them via Twitter @SophosHome they can help you to resolve this issue.

Shweta

Community Support Engineer | Sophos Technical Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
Cancel
Vote Up 0 Vote Down

Cancel