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SophosScanD 9.9.0 is slowing our computers performance (Macs) and draines battery

Hi,

SophosScanD 9.9.0 is slowing our computers performance (91 % cpu Macs) and draines battery so badly so either a solution must take place soon or we have to move away from Sophos.

Any solution on this on the horizon? Otherwise we must choose another protection on our entire fleet of macs.

/Micke

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0 Yashraj S over 5 years ago

Hi Mikael Lindgren

Apologies for the inconvenience you are facing. Can you please let us know which Sophos product you are using? Is it Sophos Home, Sophos Central endpoint or Sophos Enterprise Console endpoint? Is the issue reproducible on demand? If so, how?

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 Mikael Lindgren over 5 years ago in reply to Yashraj S

Hi,

The product that we are using Sophos Central Endpoint.

I would say that issue is there all of the time. How is the process SophoScandD supposed to work, should it be running all of the time or every now and then. My lab computer is running macOS Mojave 10.14.4 and I can not see the issue with rocess SophoScandD on that computer. It seems like it has something to do with macOS Mojave 10.14.5 and SophoScandD as far as I can see for now.

Kind rgds

Micke
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0 Yashraj S over 5 years ago in reply to Mikael Lindgren

Hi Mikael Lindgren

I would request you to open a support case for this issue as we will need to perform in-depth troubleshooting. Once that is done, please PM me the case number.

Thanks,

Yashraj Singha
Manager | Global Community Support
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0 Yashraj S over 5 years ago in reply to Mikael Lindgren

Hi Mikael Lindgren

I would request you to open a support case for this issue as we will need to perform in-depth troubleshooting. Once that is done, please PM me the case number.

Thanks,

Yashraj Singha
Manager | Global Community Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question, please use the "Verify Answer" button.

The New Home of Sophos Support Videos! - Visit Sophos Techvids
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