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SBAV Tool Unable To Open Files and Scanning Physical

After an unintended remote access of a computer at a client site, we were running the Sophos Bootable Anti-Virus tool to ensure nothing nefarious has taken place.  After short while, several messages were output like this

Could not open /mount/dev/sda2/Windows/InfusedApps/...[further path]...

followed by

17:00 PHYSICAL:0800:0020:0000:0021

Now the output does not appear to be changing.

Does anyone know what this indicates?  Any input would be much appreciated.

Thanks!



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