This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

System scan with the free trial of Sophos Endpoint

I just installed the free trial of Sophos Endpoint and am trying to determine how to run a scan of my Mac. I found instructions telling me to open the application, select the "Status" tab, then select the "Scan" button. Unfortunately, I don't see the Scan button.

I selected "Admin login" and successfully authenticated, but that didn't reveal the hidden button either. Does anyone have a hint for me?

Much thanks,

Rudy

This thread was automatically locked due to age.

Parents

0 Gowtham Mani over 5 years ago

Hi Rudy Wiliams,

Can you help us with the Sophos product that you are using (If you are not sure of the product, please open the Sophos AV and share us a screenshot)?

Please find the below KBA which explains on how to initiate a scan on Mac client.

Running a full system scan on Mac

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Gowtham Mani over 5 years ago

Hi Rudy Wiliams,

Can you help us with the Sophos product that you are using (If you are not sure of the product, please open the Sophos AV and share us a screenshot)?

Please find the below KBA which explains on how to initiate a scan on Mac client.

Running a full system scan on Mac

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 Rudy Wiliams over 5 years ago in reply to Gowtham Mani

Hi Gowtham--

I ended up uninstalling Sophos and reinstalling the full Intercept X package. That resolved my problem.

Thank you for replying!
Cancel
Vote Up 0 Vote Down

Cancel