The Sophos Shield is coloured Orange

Question

The Sophos Shield is coloured Orange and when I click on it it says: Web Protection Disabled and Malicious Traffic Protection Disabled but when I check the Dashboard everything is on. Had this with Free as well as now with Premium. Anyone else experienced this?

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Gowtham Mani · Answer

Hi Bev Payne, 
 Can you confirm if you are using Sophos Home in Mac? MaY I have the Antivirus and OS version details? 
 If you are using Mac can you check if Kext is enabled in it? 
 Apple MacOS 10.13 High Sierra Support

rambo15 · Answer

I was able to fix this issue on my own. I did a comparison of permissions between a working MacBook and the one having issues. On the working MacBook under /Library, there is a sub-directory called StagedExtensions. On the working MacBook, the permissions were as follows: 
 drwxr-xr-x 4 root wheel restricted 128 Dec 10 03:45 StagedExtensions 
 
 On the MacBook having the issue, the permissions were: 
 drwxr-xr-x 4 root wheel - 1027 Dec 22 11:45 StagedExtensions 
 
 I booted the MacBook into recovery mode and disabled SIP (csrutil disable). 
 I then Booted the system and logged in as Administrator. I changed to /Library and ran the following command: 
 sudo chflags -R restricted StagedExtensions 
 
 I then booted the MacBook into recovery mode again and enabled SIP (csrutil enable). 
 I then Booted the system and logged in and all is well, Sophos is working correctly.

Respectfully; 
 Mark K.