El Capitan and Sophos AV for Mac 9.4.0

Question

Hi there, 
 I just upgraded my MacBook Pro (mid 2012) to El Capitan, and tried to run Sophos AV 9.4.0. It updates fine, and the scan begins fine, but it gets stuck and won't move; it's not showing in the OS as 'not responding', but it's been stuck on the same file for about three hours. 
 Given all the problems El Capitan is causing, is this just one more of them? 
 Thanks in advance, Adrian

serra · Accepted Answer

Hi Adrian, 
 It's hard to say without a bit more info. Have you tried killing the SAV process and letting it automatically respawn? Does it keep getting stuck? 
 If yes, I would check the SAV logs, and maybe post the contents here. If it keeps failing in the same place, it could be an issue with El Capitain.