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My home edition app fails to start.

BARRYGREENHOW over 6 years ago

When I want to use the SOPHOS app on my Mac it fails to start - I wondered if anyone had experienced this - and and any help would be appreciated

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0 Gowtham Mani over 6 years ago

Hi BARRYGREENHOW,

Can you let me know if you using the free verison or the premium verion of Sophos Home? Also can you provide me the details of the Mac OS version that you are using?

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Gowtham Mani over 6 years ago

Hi BARRYGREENHOW,

Can you let me know if you using the free verison or the premium verion of Sophos Home? Also can you provide me the details of the Mac OS version that you are using?

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 BARRYGREENHOW over 6 years ago in reply to Gowtham Mani

It says premium version - High Sierra - 10-13-4
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0 Gowtham Mani over 6 years ago in reply to BARRYGREENHOW

Hi BARRYGREENHOW ,

Thanks for the details, can you check if there are any Install.log generated in private/var/log location?

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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