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Sophos 9.4 hanging on every scan

DarinFennell

I have run Sophos Anti-virus on my Mac laptop several times now and every time it hangs half-way through the scan. From what I can tell, it is hanging on the exact same file each time. I get no message of any kind, just the progress bar showing how far along it is and the number of files scanned. I am running Yosemite on my Mac. Any help would be appreciated.

Thanks,


Darin



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  • 0 in reply to frankfenn
    Sophos slows down on
    jdk-8u60-macosx-x64.dmg files remaining 103998
    it seems to continually scan the same file although the number of files remaining goes down gradually.
    presently on 33833 then 20mins later 33025

    I have nothing added to my computer since Yosemite. This only started when upgraded to El Capitan.

    If I switch off scan inside archive and compressed files the scan completes.
  • 0 in reply to frankfenn
    for me the file is
    Office Mac Trial_FR.dmg
    LG
  • 0 in reply to LuisG
    i'll have to run it again to get a complete list, but it the .dmg file for open office and google drive installer and maybe one or two other files.
  • 0 in reply to frankfenn
    here are the handful of files i've been able to see as the scan starts to hang & repeat:

    apache_openo....en_US(1).dmg
    apache_openo....en_US.dmg
    apache_openo....en_US(3).dmg
    apache_openo....en_US(5).dmg
    educationsoftw...011mac2.dmg
    OOO-3.3.0_ma...stall_en_US.dmg
    installgoogledrive.dmg
    zotero_0411.dmg

    once it gets down to about 120K files left to scan, it'll start going through this list repeatedly.
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