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Sophos 9.4 hanging on every scan

DarinFennell

I have run Sophos Anti-virus on my Mac laptop several times now and every time it hangs half-way through the scan. From what I can tell, it is hanging on the exact same file each time. I get no message of any kind, just the progress bar showing how far along it is and the number of files scanned. I am running Yosemite on my Mac. Any help would be appreciated.

Thanks,


Darin



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  • 0
    Hello,

    does the scan progress view show any file name below the counter at the time it "hangs"? If it's a DMG file, please post the name or source for this file.

    Frank Fenn
    Sr. Software Engineer
  • 0 in reply to frankfenn
    Sophos slows down on
    jdk-8u60-macosx-x64.dmg files remaining 103998
    it seems to continually scan the same file although the number of files remaining goes down gradually.
    presently on 33833 then 20mins later 33025

    I have nothing added to my computer since Yosemite. This only started when upgraded to El Capitan.

    If I switch off scan inside archive and compressed files the scan completes.
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  • 0 in reply to frankfenn
    Sophos slows down on
    jdk-8u60-macosx-x64.dmg files remaining 103998
    it seems to continually scan the same file although the number of files remaining goes down gradually.
    presently on 33833 then 20mins later 33025

    I have nothing added to my computer since Yosemite. This only started when upgraded to El Capitan.

    If I switch off scan inside archive and compressed files the scan completes.
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