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Sophos 9.4 hanging on every scan

DarinFennell

I have run Sophos Anti-virus on my Mac laptop several times now and every time it hangs half-way through the scan. From what I can tell, it is hanging on the exact same file each time. I get no message of any kind, just the progress bar showing how far along it is and the number of files scanned. I am running Yosemite on my Mac. Any help would be appreciated.

Thanks,


Darin



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  • 0
    Hello,

    does the scan progress view show any file name below the counter at the time it "hangs"? If it's a DMG file, please post the name or source for this file.

    Frank Fenn
    Sr. Software Engineer
  • 0 in reply to frankfenn
    here are the handful of files i've been able to see as the scan starts to hang & repeat:

    apache_openo....en_US(1).dmg
    apache_openo....en_US.dmg
    apache_openo....en_US(3).dmg
    apache_openo....en_US(5).dmg
    educationsoftw...011mac2.dmg
    OOO-3.3.0_ma...stall_en_US.dmg
    installgoogledrive.dmg
    zotero_0411.dmg

    once it gets down to about 120K files left to scan, it'll start going through this list repeatedly.
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  • 0 in reply to frankfenn
    here are the handful of files i've been able to see as the scan starts to hang & repeat:

    apache_openo....en_US(1).dmg
    apache_openo....en_US.dmg
    apache_openo....en_US(3).dmg
    apache_openo....en_US(5).dmg
    educationsoftw...011mac2.dmg
    OOO-3.3.0_ma...stall_en_US.dmg
    installgoogledrive.dmg
    zotero_0411.dmg

    once it gets down to about 120K files left to scan, it'll start going through this list repeatedly.
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