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High Sierra 10.13.4 (latest update) places Sophos free anti-virus protection in an incompatible software folder and does not give an allow option.

Installed High Sierra, 10.13.4 on my Macbook pro. It no longer gives an allow option, it just places Sophos in an incompatible software folder. Is there a way to use both Sophos freeware and High Sierra 10.13.4? Many thanks for your help.

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0 Haridoss Sreenivasan over 6 years ago

Hi Richard,

Just to confirm, you were using Sophos Anti Virus on your Mac machine and upgraded to High Sierra while Sophos AV is still present on the machine right?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Richard Pearce over 6 years ago in reply to Haridoss Sreenivasan

Yes, ahhhhh if i download again, might i get the allow option. Will attempt.
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0 Haridoss Sreenivasan over 6 years ago in reply to Richard Pearce

Hi Richard,

Yes, Please try uninstalling and reinstalling Sophos AV and that should fix the issue.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Haridoss Sreenivasan over 6 years ago in reply to Richard Pearce

Hi Richard,

Yes, Please try uninstalling and reinstalling Sophos AV and that should fix the issue.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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