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Removing maleware ads from bad QR Scanner App

I ran a scan through Sophos and removed all bad files but still get these pop up ads from a bad QR scanner app I downloaded a bit ago. Any other steps I need to take?

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0 Haridoss Sreenivasan over 6 years ago

Hi Jeff,

Please help me with the following:

1. Do you still have the QR scanner app on your machine?

2. Which Sophos product are you using?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Jeff Knox over 6 years ago in reply to Haridoss Sreenivasan

Hi,

I deleted the QR scanner app after a few weeks once I realized it was the culprit.

I'm using Sophos Mobile Security on my Google Pixel 2 XL.

Jeff
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0 Haridoss Sreenivasan over 6 years ago in reply to Jeff Knox

Hi Jeff,

Please share the screenshot of the pop-up ad.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Jeff Knox over 6 years ago in reply to Haridoss Sreenivasan
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0 Jeff Knox over 6 years ago in reply to Jeff Knox

and here is what the tab name looks like at the bottom "Advertisement"
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0 Haridoss Sreenivasan over 6 years ago in reply to Jeff Knox

Hi Jeff,

When exactly do you see this pop-up? Do you see this pop-up when you use any particular app?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Haridoss Sreenivasan over 6 years ago in reply to Jeff Knox

Hi Jeff,

When exactly do you see this pop-up? Do you see this pop-up when you use any particular app?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Jeff Knox over 6 years ago in reply to Haridoss Sreenivasan

Hi,

Nope, any time. No rhyme or reason as far as I can tell. I believe the QR scanner I downloaded had maleware on it.

Jeff
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0 Haridoss Sreenivasan over 6 years ago in reply to Jeff Knox

Hi Jeff,

Please uninstall Mobile security and check if you see the pop-up ads.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Jeff Knox over 6 years ago in reply to Haridoss Sreenivasan

Hi,

I uninstalled but no change. Still pop ups.

Jeff
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0 Haridoss Sreenivasan over 6 years ago in reply to Jeff Knox

Hi Jeff,

I don't think it's a malware it is probably the ad that you would see while using the free apps, I suggest you to check all the other apps in your device, maybe one of them is running in the background which is throwing the ad popups.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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