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Do not wish to delete account

I have not yet been able to delete the software from my computer so Admins please don't delete my account before I get this application off my computer. Thank you.

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0 Haridoss Sreenivasan over 6 years ago

Hi Catherine,

Which Sophos Product are you using?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Catherine Jones over 6 years ago in reply to Haridoss Sreenivasan

The free antivirus software
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0 Catherine Jones over 6 years ago in reply to Haridoss Sreenivasan

The free antivirus software
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0 Haridoss Sreenivasan over 6 years ago in reply to Catherine Jones

Hi Catherine,

Is your Antivirus Software Trial License close to expiry? and how many days left?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Catherine Jones over 6 years ago in reply to Haridoss Sreenivasan

it has expired but I'm having trouble taking the software off my computer so I still need to access this site to fix the problem.
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0 Haridoss Sreenivasan over 6 years ago in reply to Catherine Jones
Hi Catherine,

Please help me with the following:

1. What is the Operating system on your computer?

If it is Mac machine refer the article Uninstalling Sophos Home on Mac computers.

2. Are you unable to remove the software from 1 machine or more than one machine?
Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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