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Strange external keyboard connection

When i opened my laptop this morning, I got this prompt on my screen from the Sophos software installed on my laptop. "New USB keyboard connected. A new USB device with keyboard functionality has been connected. HID Keyboard device. Malicious USB devices may pose as a keyboard to install malicious software and enable an attacker to remotely take control of your computer. Click on block if you did not connect a keyboard to this computer or do not recognise this USB device"

I clicked on block

But now whenever I use my browser, all my key strokes are being encrypted. Is it possible to remove this strange keyboard that has or is trying to connect onto my laptop?



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  • Same here, except I clicked block to the keyboard question. Now, my computer is a brick, because I can't type credentials at the logon screen.

    This is critical, Sophos. I need a fix for this IMMEDIATELY. This is a HUGE bug.

  • Hi Jim,

    Please help me with the following:

    1. Are you using a Laptop or a Desktop? 

    2. What is the OS on your computer?

    If it is Windows, at the login screen, you will see the ease of access button, click on that and enable On-Screen Keyboard. Then enter the password, log in to the machine and disable the feature from the dashboard. 

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • Hi Jim,

    Please help me with the following:

    1. Are you using a Laptop or a Desktop? 

    2. What is the OS on your computer?

    If it is Windows, at the login screen, you will see the ease of access button, click on that and enable On-Screen Keyboard. Then enter the password, log in to the machine and disable the feature from the dashboard. 

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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