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Uninstall Sophos Home does not work

Have a W7 machine with the Sophos Home Premium and needed to uninstall, uninstalled and rebooted.
After reboot Sophos Home is listed in installed programs, clicking uninstall again results in "Computer needs to be rebooted" 

Found this https://community.sophos.com/kb/en-us/122709

But that did not work either .. in my case it was not complete.
So i figured it out what worked for me

Copy this in a bat file

**

net stop "Sophos Anti-Virus"
net stop "Sophos AutoUpdate Service"
net stop "sophossps"
net stop "SntpService"
net stop "SophosDataRecorderService"

sc delete SophosDataRecorderService
sc delete SntpService delete
sc delete SntpService
sc delete sppsvc
sc delete sophossps


:Sophos AutoUpdate
MsiExec.exe /qn /X{D929B3B5-56C6-46CC-B3A3-A1A784CBB8E4} REBOOT=ReallySuppress
MsiExec.exe /qn /X{9D1B8594-5DD2-4CDC-A5BD-98E7E9D75520} REBOOT=ReallySuppress
MsiExec.exe /qn /I{60EC980A-BDA2-4CB6-A427-B07A5498B4CA} REBOOT=ReallySuppress
:Sophos Anti-Virus (Endpoint)
MsiExec.exe /qn /X{1FFD3F20-5D24-4C9A-B9F6-A207A53CF179} REBOOT=ReallySuppress
MsiExec.exe /qn /X{1F1C2DFC-2D24-3E06-BCB8-725134ADF989} REBOOT=ReallySuppress

 

**



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Parents
  • Hi RutgerDahmeijer,

    Can you try removing the below registry key and then try uninstalling the software again?

    1. Backup the registry before you make any changes.

    2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager and remove the key PendingFileRenameOperations

    Let me know if that works.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

Reply
  • Hi RutgerDahmeijer,

    Can you try removing the below registry key and then try uninstalling the software again?

    1. Backup the registry before you make any changes.

    2. Navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager and remove the key PendingFileRenameOperations

    Let me know if that works.

    Regards,

    Gowtham Mani
    Community Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

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