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Safe guard 8 - removable media volume based encryption

I have a test ring setup of safe guard 8 on windows 7 machines and I am doing some testing.

I want to do removable media volume based encryption which I have set up and is working correctly.

However I also then want to move the USB drives from one machine to another it then fails.

I am using the root key to encrypt and both machines have the key but the machine that doesn't encrypt the media is not able to un-encrypt. I must be doing soemthing wrong but I am not sure what it is as surely you can move USB drive between machines in the domain ?

Thanks

Jon

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0 Haridoss Sreenivasan over 7 years ago

Hi Jon,

Please share the screenshot of the configuration under Removable Media Encryption. Please find the screenshot for your reference.

Login to Safeguard Management Centre > Policies > Removable Media Encryption

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Jonathan Orme over 7 years ago in reply to Haridoss Sreenivasan

Hi

see image
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+1 Haridoss Sreenivasan over 7 years ago in reply to Jonathan Orme

Hi Jon,

I am trying to replicate the configuration in my environment. In the mean time, I understood that Root_Root@SGN is the key used at the moment, this allows only the users assigned with Root key to Encrypt/Decrypt the files. So, what you should do is, to create a key and assign it to the users. This can be achieved either by creating a new key and assigning it to all users or the faster way is to create a container and add the groups/users under that container so that the key created for the new container will be a general key for all the groups/users in that container. Let me know if this helps resolve your query.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Jonathan Orme over 7 years ago in reply to Haridoss Sreenivasan

HI

OK thanks will at this next week as I am out of the office at the moment and dont have access to the test rig.

Thanks

Jon
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0 Haridoss Sreenivasan over 7 years ago in reply to Jonathan Orme

Hi Jon,

Sure, I will wait to hear from you :)

Haridoss Sreenivasan
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0 Haridoss Sreenivasan over 7 years ago in reply to Jonathan Orme

Hi Jon,

Sure, I will wait to hear from you :)

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Jonathan Orme over 7 years ago in reply to Haridoss Sreenivasan

Hi

yes creating a user Key and encrypting with this allowed my to move the volume encrypted USB key between machines

Thanks

Jon
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