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Safe guard 8 - removable media volume based encryption

Jonathan Orme

I have a test ring setup of safe guard 8 on windows 7 machines and I am doing some testing.

I want to do removable media volume based encryption which I have set up and is working correctly.

However I also then want to move the USB drives from one machine to another it then fails.

I am using the root key to encrypt and both machines have the key but the machine that doesn't encrypt the media is not able to un-encrypt. I must be doing soemthing wrong but I am not sure what it is as surely you can move USB drive between machines in the domain ?

Thanks

Jon 



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    Hi Jon,

    Please share the screenshot of the configuration under Removable Media Encryption. Please find the screenshot for your reference.

    Login to Safeguard Management Centre > Policies > Removable Media Encryption

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

  • +1 in reply to Jonathan Orme

    Hi Jon, 

    I am trying to replicate the configuration in my environment. In the mean time, I understood that Root_Root@SGN is the key used at the moment, this allows only the users assigned with Root key to Encrypt/Decrypt the files. So, what you should do is, to create a key and assign it to the users. This can be achieved either by creating a new key and assigning it to all users or the faster way is to create a container and add the groups/users under that container so that the key created for the new container will be a general key for all the groups/users in that container. Let me know if this helps resolve your query.

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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  • +1 in reply to Jonathan Orme

    Hi Jon, 

    I am trying to replicate the configuration in my environment. In the mean time, I understood that Root_Root@SGN is the key used at the moment, this allows only the users assigned with Root key to Encrypt/Decrypt the files. So, what you should do is, to create a key and assign it to the users. This can be achieved either by creating a new key and assigning it to all users or the faster way is to create a container and add the groups/users under that container so that the key created for the new container will be a general key for all the groups/users in that container. Let me know if this helps resolve your query.

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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