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Console local install - files currently in use

the_adrick

I ahve a user in IT who has an encrypted machine. He's like to install the console locally so he no longer has to remote into the server but when he tries to install it lcoally he's told that he has files in use that need to be updated.

Safeguard Base Encryption service

Safeguard Device Encryption controller

Safeguard Kernal Feature Client

Safeguard Log Service

Safeguard Master Application WatchDog

Safeguard System Event Manager

Safeguard Transport Service

SGNAuthService

SGNMaster Application

Can we just stop these processes and install the program? The user is worried that stopping the processes could effect his computer since it's encypted.

:57311


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    Hello the_adrick,

    hm, the Prerequisite Checker should have issued a warning that SafeGuard Client is installed but this can be ignored.

    I assume, as the Consolexx.msi sets the MSIRESTARTMANAGERCONTROL property to Disable, this is Microsoft Installer's FilesInUse Dialog. Usually it tells you that if you do not shut down the listed applications you have to reboot after the install (in case the applications listed do not depend on the files being updated you don't have to reboot immediately).

    Thus you should not stop these processes - as far as I can see the FIU dialog is not customized and should offer you to continue with the install.

    Christian

    :57322
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    Thanks Christian.

    I've been away from the office so sorry it took so long to reply.

    The dialog box is for the safeguard management center 6.10.0.374 setup. Doesn't say anything about needing to reboot. Only options he gets is to exit, ignore, or retry.

    I attached a screen shot of the problem.

    :57388
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    Hello the_adrick,

    safeguard management center

    thought you were talking about SEC, forget (part of) what I've said. Haven't looked into the SGMC MSI, looks like Ignore is not active.

    OTOH How to update ... suggests this is a valid configuration so it must be possible to get past this pop-up. Usually if the package is authored so that Ignore is available selecting this path shouldn't cause any harm. Otherwise (but that's just a wild guess) an update of the Client package might be required.

    Christian

    :57393
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