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SafeGuard 6.0.0.1 Uninstall Error - Temporary File

Received the attached error when attempting to uninstall SafeGuard 6.00.1 from a Windows 7 Enterprise machine in order to upgrade to Windows 10 and install SafeGuard 7. After uninstalling the client itself, the decryption process started and finished without issue. I was also able to uninstall the preinstall. The client configuration is the only thing giving an issue.

Thoughts?

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0 Haridoss Sreenivasan over 7 years ago

Hi Bryan,

Please ensure you are uninstalling the package in the order as shown below:

1. Configuration package

2. Client package

3. Pre-install Package.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Haridoss Sreenivasan over 7 years ago

Hi Bryan,

Please ensure you are uninstalling the package in the order as shown below:

1. Configuration package

2. Client package

3. Pre-install Package.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Bryan Aydelotte over 7 years ago in reply to Haridoss Sreenivasan

When attempting to uninstall the configuration package first, I received the same error.
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0 Haridoss Sreenivasan over 7 years ago in reply to Haridoss Sreenivasan

Hi Bryan,

Error: 1336 is not specific to Safeguard it is either the installation program is damaged, or more likely a third party app is preventing it running correctly (eg: third party maintenance utilities or security software). Try a clean boot and then uninstalling. let me know if this helps resolve the issue.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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