Encryption

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TPM 2.0

MrDanne over 7 years ago

Hi,

Have a Lenovo X260 with TPM 2.0 (and also 1.2) and Windows 10.

When installing Sophos SG I got "Bitlocker could not be enabled" but when I changed TPM version to 1.2 in BIOS it worked fine.

Is Sophos 7.00.2.23 incompatible with TPM 2.0 ?

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0 Haridoss Sreenivasan over 7 years ago

Hi MrDanne

Sophos 7.00.2.23 is compatible with TPM 2.0, hence am sure the issue is not about the TPM compatibility.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Haridoss Sreenivasan over 7 years ago

Hi MrDanne

Sophos 7.00.2.23 is compatible with TPM 2.0, hence am sure the issue is not about the TPM compatibility.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 MrDanne over 7 years ago in reply to Haridoss Sreenivasan

Ok. Do you have any idea why it won't work when 2.0 is enabled?
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0 Haridoss Sreenivasan over 7 years ago in reply to MrDanne

Hi MrDanne

To enable BitLocker Drive Encryption with TPM and PIN on machines that are installed in Legacy (BIOS) mode without re-installing the Operating System, the Security Chip Setting in the machine's firmware needs to be changed from 'Intel PTT' to 'Discrete TPM'

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Holger over 7 years ago in reply to Haridoss Sreenivasan

I had a similar problem with a DELL E5570 laptop. Solution was enabling UEFI mode in BIOS. But the OS had to be reinstalled afterwards.
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