Encryption

Discussions TPM 2.0

Encryption requires membership for participation - click to join

Thread Info

State Suggested Answer
Locked Locked
Replies 4 replies
Answers 1 answer
Subscribers 6 subscribers
Views 12989 views
Users 0 members are here

Options

Suggested

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

TPM 2.0

MrDanne over 7 years ago

Hi,

Have a Lenovo X260 with TPM 2.0 (and also 1.2) and Windows 10.

When installing Sophos SG I got "Bitlocker could not be enabled" but when I changed TPM version to 1.2 in BIOS it worked fine.

Is Sophos 7.00.2.23 incompatible with TPM 2.0 ?

This thread was automatically locked due to age.

0 Haridoss Sreenivasan over 7 years ago

Hi MrDanne

Sophos 7.00.2.23 is compatible with TPM 2.0, hence am sure the issue is not about the TPM compatibility.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 MrDanne over 7 years ago in reply to Haridoss Sreenivasan

Ok. Do you have any idea why it won't work when 2.0 is enabled?
Cancel
Vote Up 0 Vote Down

Cancel
0 Haridoss Sreenivasan over 7 years ago in reply to MrDanne

Hi MrDanne

To enable BitLocker Drive Encryption with TPM and PIN on machines that are installed in Legacy (BIOS) mode without re-installing the Operating System, the Security Chip Setting in the machine's firmware needs to be changed from 'Intel PTT' to 'Discrete TPM'

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 Holger over 7 years ago in reply to Haridoss Sreenivasan

I had a similar problem with a DELL E5570 laptop. Solution was enabling UEFI mode in BIOS. But the OS had to be reinstalled afterwards.
Cancel
Vote Up 0 Vote Down

Cancel