Safeguard and Windows Hello

Hi David, 

In order to use the fingerprint reader at logon, you should be using the Safeguard Credential Provider, which won't show up if the fingerprint reader isn't compatible. In that case, you must enter the password at the Desktop since no credential provider was used during the Windows Logo. Please find below the KB article which has the list of compatible fingerprint readers. 

https://community.sophos.com/kb/en-us/108789 

Note: The X1 is listed here, but shows that only the 1st generation is supported.

Also I would like to know If you are using the disk encryption only  or file encryption along with it. If File Encryption is also used, you must enter the password at the desktop or you won't have access to the encrypted files.

Thanks & Regards

Haridoss S

We are using disk encryption.

The Safeguard Credential Provider appears and allows us to authenticate with the fingerprint reader, but after we get to the desktop we then get the Safeguard client prompt to login. Is there something else to be changed in order to pass through the credentials? Thanks for your help.

Hi David, 

While I check that for you, Please do check the below link and confirm that the prerequisites are met and the Fingerprint is enrolled.

https://docs.sophos.com/esg/sgn/8-0/user/win/en-us/webhelp/index.htm#concepts/FingerPrintReader.htm 

Thanks & Regards

Haridoss S

Hi David, 

While I check that for you, Please do check the below link and confirm that the prerequisites are met and the Fingerprint is enrolled.

https://docs.sophos.com/esg/sgn/8-0/user/win/en-us/webhelp/index.htm#concepts/FingerPrintReader.htm 

Thanks & Regards

Haridoss S

So, the documentation says the fingerprint reader is only supported in Windows 7. We are running Windows 10. I assume the fingerprint reader doesn't work with POA since SGN uses Bitlocker in Windows 10. But our issue seems to be with passing credentials to SGN after authenticating into Windows with the fingerprint reader. In our authentication policy the logon mode is set to userid / password, but fingerprint is an option. Will that address this issue?

Hi David,

I am trying to replicate your Windows environment in my lab and create the issue, I will be following the instruction in the following KB article, which could possibly be our key for the solution. I Am posting the KB article here for your reference)

https://community.sophos.com/kb/en-us/120185