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Safeguard and Windows Hello

We are testing a Windows 10 Enterprise deployment with Safeguard 8 on a Lenovo X1 Yoga. The Bitlocker PIN works as expected and we can login normally without issue. However, when we pass through the Windows prompt with the fingerprint reader Safeguard prompts again for credentials. I read a few posts here that seem to apply to earlier versions of Safeguard, but nothing that is current. Is it possible to streamline this login process and eliminate the need for Safeguard to prompt for credentials when using the fingerprint reader?

 

David Roden 



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  • Hi David, 

     

    In order to use the fingerprint reader at logon, you should be using the Safeguard Credential Provider, which won't show up if the fingerprint reader isn't compatible. In that case, you must enter the password at the Desktop since no credential provider was used during the Windows Logo. Please find below the KB article which has the list of compatible fingerprint readers. 

    https://community.sophos.com/kb/en-us/108789 

    Note: The X1 is listed here, but shows that only the 1st generation is supported.

     

    Also I would like to know If you are using the disk encryption only  or file encryption along with it. If File Encryption is also used, you must enter the password at the desktop or you won't have access to the encrypted files.

     

    Thanks & Regards

    Haridoss S

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • Hi David, 

     

    In order to use the fingerprint reader at logon, you should be using the Safeguard Credential Provider, which won't show up if the fingerprint reader isn't compatible. In that case, you must enter the password at the Desktop since no credential provider was used during the Windows Logo. Please find below the KB article which has the list of compatible fingerprint readers. 

    https://community.sophos.com/kb/en-us/108789 

    Note: The X1 is listed here, but shows that only the 1st generation is supported.

     

    Also I would like to know If you are using the disk encryption only  or file encryption along with it. If File Encryption is also used, you must enter the password at the desktop or you won't have access to the encrypted files.

     

    Thanks & Regards

    Haridoss S

    Haridoss Sreenivasan
    Technical Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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