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File Encryption Demo License Exceeded blocking Enterprise 8.0 to assign new certs.

sabdul

I recently upgraded our Enterprise version to 8.0 and now it seems like every time we install a new safeguard install, it installs File Encryption component with the install and it's make our File Encryption license count go up. We had 5 demo File Encryption licenses but now the count reached to 7. It's causing problems. It's not assigning any new certs to new installs. I have a warning at the bottom of the Licenses tab which reads "Your license is exceeded. SGN server will no longer distribute policies to your clients". Is there a fix for this?

 

Thank you

-Sam



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  • +1

    I found the problem. With Client version 8.0, standard install is installing Synchronized Encryption which uses "File Encryption" license. This is a very stupid way of prompting a product. This caused a huge problem. This caused us to exceed our File encryption license which then stopped assigning new certs to new safeguard installs. I had to track down all the machines which got 8.0 installed and uninstall Synchronized Encryption part which brought the license count down. In case anyone else needs this. 

  • 0 in reply to sabdul

    We are having the same issue, does anyone know if this issue has been addressed in the latest realease of the product?

  • 0 in reply to ICTUCNES

    Hi ICTUCNES

     

    This is by design.  If you do not wish to install this component you will need to perform a custom install and deselect it or install via the command line.

    Example command line switches can be seen in the following article.  http://sophos.com/kb/108426

    Bill.

  • 0 in reply to BillKearney

    This is really annoying, I am now going to have to revisit a number of systems that this has been pushed out on. 

  • +1 in reply to ICTUCNES

    I found your answer.


    Run this in query and you'll find all the machines that have these licenses installed

    /* Selecting all machines that have SafeGuard Enterprise Synchronized Encryption installed */

    use SafeGuard
    SELECT
    SAFE_GUARD_DIR.SGD_name as 'Machine name',
    IVT_INST_FEATURES.IIF_FEATURE as 'Feature Installed',
    convert (VARCHAR,IVT_INST_FEATURES.IIF_MODIFY_DATE,3) as 'Last modified'
    FROM IVT_INST_FEATURES INNER JOIN
    SAFE_GUARD_DIR ON IVT_INST_FEATURES.IIF_MACHINE_ID = SAFE_GUARD_DIR.SGD_ID where IVT_INST_FEATURES.IIF_FEATURE like 'NextGen%'
    order by SAFE_GUARD_DIR.SGD_name

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  • +1 in reply to ICTUCNES

    I found your answer.


    Run this in query and you'll find all the machines that have these licenses installed

    /* Selecting all machines that have SafeGuard Enterprise Synchronized Encryption installed */

    use SafeGuard
    SELECT
    SAFE_GUARD_DIR.SGD_name as 'Machine name',
    IVT_INST_FEATURES.IIF_FEATURE as 'Feature Installed',
    convert (VARCHAR,IVT_INST_FEATURES.IIF_MODIFY_DATE,3) as 'Last modified'
    FROM IVT_INST_FEATURES INNER JOIN
    SAFE_GUARD_DIR ON IVT_INST_FEATURES.IIF_MACHINE_ID = SAFE_GUARD_DIR.SGD_ID where IVT_INST_FEATURES.IIF_FEATURE like 'NextGen%'
    order by SAFE_GUARD_DIR.SGD_name

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