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Status of SafeGuard appear with red.

I installed 36 Safeguard client. The installation is successful for all machines.
After one month, the status of 5 machines has been changed (it has appeared a red exclamation mark at the level of the Safeguard icon in the client without any modification at the level of Safguard Management Center.

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0 MichaelMcLannahan over 5 years ago

This exclamation mark can appear for a few different reasons. Normally it's because the user isn't recognised by SafeGuard, often caused by user has logged in locally without using the Sophos SafeGuard credential provider.

Can you also confirm that right clicking the icon within the notification area and selecting does successfully communicate with the server?

Can you also use the status function to bring up the known state of the client?
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0 Mourad ALOUI over 5 years ago in reply to MichaelMcLannahan

I confirm that right clicking the icon within the notification area and selecting does successfully communicate with the server.

But when i display the status of the client ( " SGN user state : invited user SGN ")
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0 MichaelMcLannahan over 5 years ago in reply to Mourad ALOUI

Are these people that have logged into the PC members of the directory/AD?
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0 Mourad ALOUI over 5 years ago in reply to MichaelMcLannahan

Yes these people that have logged into the PC is members of the active directory.
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0 Mourad ALOUI over 5 years ago in reply to MichaelMcLannahan

Yes these people that have logged into the PC is members of the active directory.
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0 MichaelMcLannahan over 5 years ago in reply to Mourad ALOUI

And they have logged into the PC using the Sophos SafeGuard credential provider (the Sophos cog)
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0 Mourad ALOUI over 5 years ago in reply to MichaelMcLannahan

Yes of corse.
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0 MichaelMcLannahan over 5 years ago in reply to Mourad ALOUI

Do the other PC's (that work) display the same "invited user" or are they displaying "SGN user - Owner" as my screenshot?
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0 Mourad ALOUI over 5 years ago in reply to MichaelMcLannahan

For the other PC's (that work) display "SGN user - Owner" as our screenshot.
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0 MichaelMcLannahan over 5 years ago in reply to Mourad ALOUI

If the same policy is being applied to these devices (use RSOP to confirm this in the console), and the users ARE logging on with the Sophos credential provider (with an Active Directory based account) then possibly a re-install of the client may be in order?

Can you provide any screenshots of the issues to help further? Can you confirm the client IS communicating with the server correctly for example?
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