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Certificate is not renewing

Hai Tran

The user's certificate is checked to renew, however it is not renewing even though the user login and manually synchronized.

 

Thanks,

Hai Tran



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  • 0

    Hello Hai Tran,

    are you still using SafeGuard version 6.10? There was an issue with the certificate renewal in that version.

    As a short term mitigation, if we´re just talking about one user, deleting the old user cert (not the user object) will also generate a new one the next time the user logs on, assuming that the communication with the backend is working properly.

    Cheers

    F.

  • 0 in reply to Funkey

    Funkey,

    Thanks for the reply.  No, we are using 7.00.2.23.  Finally got Sophos to do a remote session and they fixed the issue. My database was full of events and I could not purge it through the Management console.  They had to clear it in the SQL database.  The server is running smoother now.

    Thank you,

    Hai Tran

  • 0 in reply to Hai Tran

    Hello Hai Tran,

    ah that´s good to hear.

    Thanks for the update!

    Cheers

    Funkey

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