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Certificate is not renewing

Hai Tran

The user's certificate is checked to renew, however it is not renewing even though the user login and manually synchronized.

 

Thanks,

Hai Tran



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    Hello Hai Tran,

    are you still using SafeGuard version 6.10? There was an issue with the certificate renewal in that version.

    As a short term mitigation, if we´re just talking about one user, deleting the old user cert (not the user object) will also generate a new one the next time the user logs on, assuming that the communication with the backend is working properly.

    Cheers

    F.

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  • 0

    Hello Hai Tran,

    are you still using SafeGuard version 6.10? There was an issue with the certificate renewal in that version.

    As a short term mitigation, if we´re just talking about one user, deleting the old user cert (not the user object) will also generate a new one the next time the user logs on, assuming that the communication with the backend is working properly.

    Cheers

    F.

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