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Drive Encryption

Hi,

We are testing the Device Encryption in our network, we are facing some issue

we are enabling the device encryption in a system and after encryption, we remove the HDD from this system connect to another computer to check it works or not

that time we are entering the recovery key which is available by Sophos central but this key is showing this key is incorrect.

anyone have the idea of unlock the drive

Thanks

Ganesh Rathore

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0 MichaelMcLannahan over 6 years ago

Has the client reported back into the server recently?
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0 Ganesh Rathore over 6 years ago in reply to MichaelMcLannahan

please let me know How can I check?? i already update the Sophos on that system

Thanks & Regards

Ganesh Singh Rathore

Contact No. +919530179379

Email: ganesh.rathore@vglgroup.com

Skype: ganeshsr@hotmail.com
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0 AWilson over 6 years ago

Hi Ganesh,

On the machine with the SGN client installed and your 'slave drive' hooked up, right-click the SGN icon and click Status. If it has more than 1 data packets or shows no policy information that'd be where to start as your communication is failing. If it shows policy information, log into your SGN console, find the BOOT key for the system you are looking for and apply it to your logged in user.

SGN console -> users and computers -> (your user) -> key tab -> right click in empty space and 'Find'. In the find window, 'Keys', search for the name of hte machine, and double click the resulting key to add to the user. Then click Save. Back on the machine with the SGN client installed, right click -> Synchronize.

That should get you going unless I am misunderstanding something.

Alexander
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0 Haridoss Sreenivasan over 6 years ago in reply to AWilson

Hi Ganesh Rathore

Any updates on this? Are you still having trouble with the C/R?

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Ganesh Rathore over 6 years ago in reply to Haridoss Sreenivasan

Hi,

Still, our issue is not resolved I also create a case for this Case ID is [#8087524]

Thanks & regards

Ganesh Rathore

Thanks & Regards

Ganesh Singh Rathore

Contact No. +919530179379

Email: ganesh.rathore@vglgroup.com

Skype: ganeshsr@hotmail.com
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0 Haridoss Sreenivasan over 6 years ago in reply to Ganesh Rathore

Hi Ganesh,

Thank you for the update, I had a word with the engineer and he will be calling you soon to work on the issue.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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