Workstation is locked!

Hello guys,

I have a user's computer that is saying Workstation is locked.

I have reviewed other forum posts and got the advice to complete the password challenge by following the below URL:

https://community.sophos.com/kb/en-us/118489

However, this does let the user and any other user (ie the domain admin) log onto the computer and get past the POA, however this turns out to be only a temporary fix. When I shutdown or restart the computer, the same issue occurs and I have to go through the process again.

Surely I shouldn't have to complete the password challenge process every time the computer starts up? Is there a more permanent fix I could do?

Any advice would be great. I have looked at other forum posts, and all other forum posts suggest this process but this does not work for me so hopefully someone will be able to help :-)

Thanks,

Dan Goodwin