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Discussions Full Disk Encryption incompatibility with McAfee DLP Endpoint?

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Full Disk Encryption incompatibility with McAfee DLP Endpoint?

AADE over 6 years ago

Hello,

We deployed latest version of McAfee DLP Endpoint (11.0.200.x) on encrypted laptops (Windows 7) with Sophos SafeGuard 6.10/7.0.

Result: BSOD after the POA, with error 0x0000007F.

Any reported issues about it?

Thank you.

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0 AADE over 6 years ago

Next week I'm going to test it with 8.0 client version.
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0 AADE over 6 years ago in reply to AADE

The issue is the same with SafeGuard Client 8.0
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0 Funkey over 6 years ago in reply to AADE

Hi,

have you tested the SGN8.0 client with the latest hotfix rollup?

https://community.sophos.com/kb/en-us/127898

It contains improved versions of the filter drivers...

Cheers

F.
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0 AADE over 6 years ago in reply to Funkey

Hello Funkey,

I have tested with the last SGN8.0 client right now, and the BSOD is the same.

Seems that only occur in 32bit machines.

Thanks.
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0 Haridoss Sreenivasan over 6 years ago in reply to AADE

Hi AADE

It could be possible that you have installed some file encryptions modules too and forgot to add McAfee as the trusted app. I would suggest you to create a support ticket and provide use the SDU log and Full memory dump.

Please refer to the following articles to collect the required logs:

1. How to configure a computer to capture a complete memory dump

2. Sophos Diagnostic Utility (SDU): How to locate and download

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
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0 Haridoss Sreenivasan over 6 years ago in reply to AADE

Hi AADE

It could be possible that you have installed some file encryptions modules too and forgot to add McAfee as the trusted app. I would suggest you to create a support ticket and provide use the SDU log and Full memory dump.

Please refer to the following articles to collect the required logs:

1. How to configure a computer to capture a complete memory dump

2. Sophos Diagnostic Utility (SDU): How to locate and download

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
Remember to like a post. If a post (on a question thread) solves your question use the 'This helped me' link.
Cancel
Vote Up 0 Vote Down

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