Thread Info
  • State Verified Answer
  • +5 person also asked this people also asked this
  • Locked Locked
  • Replies 23 replies
  • Answers 3 answers
  • Subscribers 11 subscribers
  • Views 47735 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Error on Sophos Email appliances - host 127.0.0.1[127.0.0.1] said: 450 try later (in reply to end of DATA command)

Radek Tkaczyk

Hi Guys,

 

Our Sophos Email Appliances are showing an error and not delivering mail, which is stuck in the "Pre-Filter deferred" queue. 

We are also seeing this error:

host 127.0.0.1[127.0.0.1] said: 450 try later (in reply to end of DATA command)

 

Is anyone else getting this? Sophos Support say they are having a massive worldwide problem with Sophos Email Appliances today, but I'm not seeing anyone talking about the problem which I was expecting.

 

Thanks

 

Radek



This thread was automatically locked due to age.
  • 0

    Good Morning All,

    The issue was still present this morning so I called Sophos Support and requested some more information.  The first level tried to push me away but I requested to speak to someone further up the chain.  I was transferred to a tech who dialled in and resolve the issue.  

    Prior to requesting the tech connect via SSH go to your configuration tab and select Network.  From there run the test to confirm you are able to access Sophos' SSH server.  If not resolve that first then call them.  You will need SSH enable outbound from your SEA to eas-ssh.sophos.com.  Good Luck!

    The tech was able to resolve the issue relatively quickly.  Mail is now flowing for the organisation.

    Regards.

  • 0

    Hi All,

    After 48 hrs and constantly calling Sophos Support for updates we finally had this resolved with an Engineer dialling in and manually fixing the issue. The vast majority of the queued mail items cleared in an hour or so after the fix was applied. However, there are approx. 40 queued messages sowing on the dashboard (Queued and Mail Queue - Queued Messages).  Tried rescanning and a reboot of the appliance was done but hasn't cleared the items.

    Any suggestions?

    Cheers

  • 0

    This problem caused and outage to bussiness email almost 1 days.  Sophos engineer has fixed the problem since 7/7/2017.  But there is no explanation from sophos or local vendor how problem caused or how sophos will do to prevent this problem.   I think the service like this is an unacceptable level for bussiness when comparing to other securities product companys.  I'm still waiting for satisfication survey from sophos.

Unfiltered HTML