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ISSUE: Sophos Email appliances running 4.2.0.2

After upgrading to 4.2.0.2 you may face several issues with the new anti-spam engine lase. They are known issues we are working to address. Please open a support case with us and let me know in the comments if you have a case open and haven't heard back. Updates on the issue will be provided in this thread.

Thank you,

Bob

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JesúsMartín Bautista over 7 years ago in reply to WC IT

240 PIN
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WC IT over 7 years ago in reply to JesúsMartín Bautista

Thank you!
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ISRyanB over 7 years ago

Sent you a DM regarding our open Support ticket.
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AlexanderPopov over 7 years ago

Ticket opened. Sent number to you in a private message.
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WC IT over 7 years ago in reply to Bianson

Hi Bob,

Thanks for expediting this.

Unfortunately, since support tweaked the backend yesterday email flow has practically stopped.

If you and escalate this again it would be appreciated!

Thank you
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IT Service Desk2 over 7 years ago in reply to WC IT

Hello

We have the same problem and i have been trying since Monday to get a respose from Sophos with no joy!!

Can this please be looked at ASAP.

Kind Regards

Stuart
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Laggetjeuh over 7 years ago

same problem here on ES1000...

mails with more than 10 recipients are quarantined (spam engine failed)
appliance is slow (webinterface extremely sluggish)
sometimes errors that mails cannot be processed due to timeout (processing error, those are quarantined as well)

hoping for a fix soon...
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Bianson over 7 years ago in reply to IT Service Desk2

Hello,

Can you please let me know your Case ID #? I will look into it this morning.

Bob
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AlexanderPopov over 7 years ago

Hi Bob,

Is there an approximate time frame for solving the problem? Why not prepare an update with an OLD engine?
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Bianson over 7 years ago in reply to AlexanderPopov

Stay tuned for news, I will update this thread once I have something to report, and that will be soon.

Regards,

Bob
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