This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

ISSUE: Sophos Email appliances running 4.2.0.2

After upgrading to 4.2.0.2 you may face several issues with the new anti-spam engine lase. They are known issues we are working to address. Please open a support case with us and let me know in the comments if you have a case open and haven't heard back. Updates on the issue will be provided in this thread.

Thank you,

Bob

This thread was automatically locked due to age.

Parents

WC IT over 7 years ago

What is the work around for those of us on the ES1000 hardware appliances? My case was opened on day one of this issue (3/17) and we are still waiting on a solution.
Cancel
Vote Up 0 Vote Down

Cancel
Bianson over 7 years ago in reply to WC IT

Hello,

You've done the right thing and opened a ticket. Can you please give me the case #? I will look into expediting things this morning.

Regards,

Bob
Cancel
Vote Up 0 Vote Down

Cancel
WC IT over 7 years ago in reply to Bianson

Sent it to you in a private message.
Cancel
Vote Up 0 Vote Down

Cancel
WC IT over 7 years ago in reply to Bianson

Hi Bob,

Thanks for expediting this.

Unfortunately, since support tweaked the backend yesterday email flow has practically stopped.

If you and escalate this again it would be appreciated!

Thank you
Cancel
Vote Up 0 Vote Down

Cancel
IT Service Desk2 over 7 years ago in reply to WC IT

Hello

We have the same problem and i have been trying since Monday to get a respose from Sophos with no joy!!

Can this please be looked at ASAP.

Kind Regards

Stuart
Cancel
Vote Up 0 Vote Down

Cancel
Bianson over 7 years ago in reply to IT Service Desk2

Hello,

Can you please let me know your Case ID #? I will look into it this morning.

Bob
Cancel
Vote Up 0 Vote Down

Cancel

Reply

Bianson over 7 years ago in reply to IT Service Desk2

Hello,

Can you please let me know your Case ID #? I will look into it this morning.

Bob
Cancel
Vote Up 0 Vote Down

Cancel

Children

No Data