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This message contains unscannable attachments that could not be verified virus free. Open only if you were expecting this message.

Pranav Mahajan

We are getting this message on all our emails. 

This message contains unscannable attachments that could not be verified
virus free. Open only if you were expecting this message.


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    Hi All,

    This is likely to be due to the AV data expiring and therefore the appliance can't scan any Emails at all, particularly if the issue occurred at the end of March. The issue is reported in the reference ID: SEA-1215.

    Confirm this by looking for lines matching the below:
    grep "OUT OF DATE" /var/log/maillog

    If this is present then raise a support case with the working Access ID and the reference ID stated above and we will get it fixed. 

    Thanks,

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

Reply
  • 0

    Hi All,

    This is likely to be due to the AV data expiring and therefore the appliance can't scan any Emails at all, particularly if the issue occurred at the end of March. The issue is reported in the reference ID: SEA-1215.

    Confirm this by looking for lines matching the below:
    grep "OUT OF DATE" /var/log/maillog

    If this is present then raise a support case with the working Access ID and the reference ID stated above and we will get it fixed. 

    Thanks,

    Sachin Gurung
    Team Lead | Sophos Technical Support
    Knowledge Base  |  @SophosSupport  |  Video tutorials
    Remember to like a post.  If a post (on a question thread) solves your question use the 'This helped me' link.

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