Log submission

If a picture is worth a thousand words, then that video is probably around 300,000 - accounting for length and framerate.

Thanks!

To update: I have taken my computer to a computer tech. They ran antivirus programs and did some updates. Was told that they think the problem was gone and I could take my computer home. Hooked up my computer and pop-up immediately. GRR!! Made the decision to buy a new computer. I used the process explorer and had the extra column for virus and was able to capture the issue. It said not a virus and even right clicked the issue and selected "kill". Unfortunately this didn't work as the pop-up still appeared. I am a google chrome user and like to play facebook games. I was having an issue with one of my games loading so I refreshed a few times but still the game wouldn't load so I removed the game. Cleared google chrome's cache, removed adobe flash and ran ccleaner (not sure of the exact order). Then I reloaded adobe flash, reloaded my game and amazingly the pop-up is now gone. I still don't know what caused it or what exactly eliminated but it is now gone. (Crossing fingers for good hopefully) Anything happens again and it's a new computer. Thanks for the suggestions though. Much appreciated.

Turns out I was wrong. Pop-up is still there. I honestly didn't see the pop-up for over an hour so I thought the issue was gone, but turned on my computer this morning and pop-up is still there. New computer time.

Have you determined the parent process of the process responsible for the popup given the steps in the video?

I wouldn't take it to the same place you've taken it to before they clearly have no idea what they are doing.

Without knowing more about the process (as jak has mentioned) it's hard to say what is causing the pop-up.  The summary is that your computer (Windows) had a Trojan detected but that's now gone and it's this annoying command prompt that runs every 15 minutes?

I could start throwing out guesses.  I could suggest it's something about Chrome and maybe Google's own clean-up tool (https://www.google.com/chrome/cleanup-tool/) may help.  However it a bit of random guessing. [:S]  Another thing to check is what anti-virus software is currently installed.  What Sophos product/version do you have installed and do you have any other anti-malware software installed (i.e., did you install Sophos because your regular scanning tool wasn't pick up something)?  Again, another guess.