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Anyone having issues with Licencing portal (MySophos)

I have been trying to log into the MySophos portal to resister my first XG license for the past 2 days and every time I get a 500 error. I can log into the community and my old UTM portal but can't get the new portal working. Is anyone else having problems or have any advise to fix. My local partner does could not help me with this problem. Thanks

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0 Haridoss Sreenivasan over 6 years ago

Hi Dustin,

Are you still facing this issue? We did have an issue lately but that has been taken care.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Dustin Keener over 6 years ago in reply to Haridoss Sreenivasan

Still having the issue.
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0 Haridoss Sreenivasan over 6 years ago in reply to Dustin Keener

Hi Dustin,

From which location are you trying to access the portal? Did you try with a different browser? Please share the screenshot of the error.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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0 Haridoss Sreenivasan over 6 years ago in reply to Dustin Keener

Hi Dustin,

From which location are you trying to access the portal? Did you try with a different browser? Please share the screenshot of the error.

Haridoss Sreenivasan
Technical Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Video tutorials
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