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Bianson

**UPDATE: We are aware of the Time Machine issue persisting in 9.5.4. We apologize and we are currently working on the problem.**

Hello,

Two of the biggest issues users have reported recently are the Time Machine backup issue and the full scan stopped abnormally and was not completed issue. I'll detail both and what we are doing to address them.

Time Machine Backup Issue (Sophos Home + Sophos Anti-Virus for Mac Home Edition)

This issue causes Time Machine backups to take a significantly long time, or hang, when using SAV for OS X. We released 9.5.3 which was designed to address the issue, but it did not work as planned. We are currently working on a fix that will be released in 9.5.4 that will resolve the issue. We apologize for the wait.

The fix will be coming in 9.5.4, coming the week of November 15th: https://community.sophos.com/kb/en-us/125239 

Full Scan Stopped Abnormally Issue (Sophos Home)

This issue will be addressed in the Home 1.2.1 release which should complete it's rollout by November 4th. The 1.2.1 release also comes with various bug fixes. 

If the 1.2.1 update does not fix the full scan stopped issue, please let me know in the comments.

Thank you for your patience,

Regards,

Bob

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  • I'm running Sohpos Home v. 9.6.4. How can I be a whole release number ahead of what you've posted above?

    FWIW I got to this URL in a search for how to handle scans interrupted by the machine's going to sleep. In my case, some 9 million of 37 were scanned before the machine went to sleep.

    In other applications besides Sophos I've prevented 'sleep' by running "Jiggler", turning on a process, and going to bed. Not the best solution, since the scan may stop long enough before morning that the fixed screen is on for too long.

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  • I'm running Sohpos Home v. 9.6.4. How can I be a whole release number ahead of what you've posted above?

    FWIW I got to this URL in a search for how to handle scans interrupted by the machine's going to sleep. In my case, some 9 million of 37 were scanned before the machine went to sleep.

    In other applications besides Sophos I've prevented 'sleep' by running "Jiggler", turning on a process, and going to bed. Not the best solution, since the scan may stop long enough before morning that the fixed screen is on for too long.

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