Not able to sync home license

Hi Tom,

Are you receiving an error while you click on 'synchronize' ? Also after receiving the free license serial key, it is strongly advised to create an account on Sophos.com and register the key. 

Hi Aditya,

I can not click the synchronize Button, its greeyd out.

I also created an Account, bit there is to license in it.

Tom

Hi, after some investigation the status is:

Account at MySophos exists and the XG is shown.

XG at Home still does not get a license. 7 days left. 

Do I realy need to reinstall?

support does not help because its the XG Home (at my home ;-))

When I click syncronise in Administration I get an error:

Any Ideas?

Tx

Tom

Update:

Time is over. XG only works as a router.

No Filter and so on.

so only reinstall is possible I think...

sad.

Hi,

did you verify that your license has expired? 

Hi Thomas, 

Please refer, Sophos Firewall - Instructions for XG license registration for information on license synchronization. I am not sure why the synchronization button is grayed out but try restarting tomcat service. To do that, take SSH to the XG and go to Advance console and execute, service

service tomcat:restart -ds nosync

Please reopen the thread if you face any further issue with license synchronization or simply DM me for a quick assistance.

Thank You

I reinstalled the XG because i did not get it work again.

Same Serial and now it seems to work.

Tx

Hope you can still help as I have the exact same situation. Saw this as well as a couple other threads with no solution.

- Home XG, used since 2016

- same Alert, same error when I try to Synchronize

- service tomcat:restart -ds nosing does not help.

I have 2 weeks to resolve otherwise this will be another unresolved case requiring rebuild.

I have reviewed licensing.log and found some authentication errors. I tried regenerating certificate (no success), and saw this on V16 MR8, but subsequently upgraded to V17 and V17 MR1 (no success).

I've created a ticket (#7727861) but was told my entitlement is only via Sophos Community.

Hope you can suggest things which I can try within next 2 weeks and hopefully find a solution for the community.

Thanks.

Hi,

Can you DM me the licensing log and also connect the XG with a different Internet connection and verify if the ISP is not able to communicate with our licensing servers.

Thanks

Thanks, I've sent you private message with log file.