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Maybe some one can help, I have an HA A/P with xg210's after the Primary got a RMA we build the new HA from the Aux. Now the wrong license is in the HA setup.
After searching i found this: https://community.sophos.com/xg-firewall/f/discussions/117909/cannot-sync-license---after-registering-the-xg-135-and-changing-the-ca-i-have-only-base-license
nvram get "#li.serial"
Mine says NO.
So went to transfer the license in the Myportal, and the say:
We’re sorry, no eligible target devices could be found for this source license. For a device to be eligible it must:
This has probably to do with the Original Aux appliance, it has a enhanced support license, so i can not do the swap of license.
Can anybody help, we have no anti spam and other protection now.
Bart van der Horst
Hi Bart van der Horst,
If that is the case, the only option is to open a customer care support case at support.sophos.com, and they can help you transfer the license.