Hi,
Maybe some one can help, I have an HA A/P with xg210's after the Primary got a RMA we build the new HA from the Aux. Now the wrong license is in the HA setup.
After searching i found this: https://community.sophos.com/xg-firewall/f/discussions/117909/cannot-sync-license---after-registering-the-xg-135-and-changing-the-ca-i-have-only-base-license
Quote:
- Log on XG firewall SSH terminal using admin account.
- Once authenticated, you will be presented with the Sophos Firewall console menu
- Go to 5. Device Management > 3. Advanced Shell
- Run the following commands:
nvram get "#li.serial"
- The serial number of the XG firewall is then displayed
- nvram get "#li.master"
- if output of nvram get "#li.master" is YES as shown below, then the XG firewall is the initial HA primary Node:
XG210_WP02_SFOS 17.5.9 MR-9# nvram get "#li.master"
YES
- if output of nvram get "#li.master" is YES as shown below, then the XG firewall is the initial HA primary Node:
Mine says NO.
So went to transfer the license in the Myportal, and the say:
No Eligible Target Devices
We’re sorry, no eligible target devices could be found for this source license. For a device to be eligible it must:
- Be registered by you (i.e. not shared with you)
- Have no existing paid-for subscription licenses
- Be of the same or equivalent model to the source device
This has probably to do with the Original Aux appliance, it has a enhanced support license, so i can not do the swap of license.
Can anybody help, we have no anti spam and other protection now.
Regards,
Bart van der Horst
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